The new whitepaper from 2operate is published at TM Forum’s website and talks about the benefit of making engineering knowledge explicit and thereby enabling computer-based incident diagnostics. Research shows that despite having access to the right data, the human brain is often biased when making complex decisions and diagnostics. Algorithms based on statistical methods – even with access to only a subset of data – tends to perform both more accurately and faster.
The whitepaper can be downloaded here.